Shipping & Purchase Policy

Delivery

Digital downloads are delivered instantly via email after your purchase is complete. You will receive:

• A download link in your confirmation email
• Access to your files in your account (if you created one)
• High-resolution PDF files ready for printing

Important Notes

• Download links expire after 30 days
• Please download and save your files immediately
• For personal use only – not for resale or commercial use

Production Time

Once your design is approved and payment is received:

• Standard orders: 5-7 business days
• Large orders (100+ cards): 7-10 business days
• Rush orders: 2-3 business days (additional fee applies)

*Production time does not include shipping time

Shipping Options & Rates

*Free shipping on orders over €150 within the Netherlands and EU

The Process

1. Consultation: We discuss your vision, style, and requirements
2. Quote & Deposit: You receive a custom quote; 50% deposit to begin
3. Design Phase: We create your bespoke design (2-3 weeks)
4. Proofs & Revisions: Review proofs and request changes
5. Final Approval: You approve the final design in writing
6. Final Payment: Remaining 50% due before printing
7. Production & Delivery: Your cards are printed and shipped

Timeline

Custom stationery projects typically take:

• Design phase: 2-3 weeks
• Production: 1-2 weeks after approval
• Total: Allow 4-6 weeks from start to delivery

*Rush services available – please enquire

Digital Products

Due to the nature of digital products, all digital download sales are final and non-refundable. Please review all product details carefully before purchasing.

Printed Products

Because our products are personalised and made-to-order, we generally cannot accept returns. However, we will make it right if:

• Printing errors: Mistakes on our part (not in the approved proof)
• Damaged items: Products damaged during shipping
• Wrong items: You received incorrect products

In these cases, please contact us within 7 days of delivery with photos of the issue. We will reprint and reship at no cost to you.

Standard Orders

You may cancel your order for a full refund if it has not yet entered production. Once printing has begun, cancellations are not possible.

Custom Orders

• Before design begins: Full deposit refund minus €50 admin fee
• During design phase: Deposit is non-refundable (covers design work completed)
• After final approval: No refund available

Lost Packages

If your package appears to be lost:

• Netherlands: Please wait 7 business days before reporting
• EU: Please wait 14 business days before reporting
• International: Please wait 21 business days before reporting

For tracked shipments, we will open an investigation with the carrier. For untracked shipments, we may offer a reprint at a discounted rate.

Incorrect Address

Please double-check your shipping address before completing your order. We are not responsible for packages sent to incorrect addresses provided by the customer. Reshipping to a corrected address will incur additional shipping charges.